FAQs

Printful’s return policy

Printful only accepts returns on misprinted/damaged/defective items.

Printful does not cover buyer’s remorse or size exchanges. Please make purchases mindfully. See more details below.

Misprinted/Damaged/Defective

If you receive an item that is misprinted/damaged/defective, please fill out this form ASAP. Claims must be submitted within 30 days of receiving the product. Submissions after 30 days will not be accepted for review.

Buyer’s Remorse or Size Exchanges

Printful does not cover buyer’s remorse or size exchanges. Please make purchases mindfully.

As a small business, navigating returns from print-on-demand services can be tricky. As the human behind the small business, Jennifer Troulis cares about her customers, their satisfaction, and maintaining trust. If you want to return your item or it does not fit, please fill out this form for review.

Wrong Address

If the address provided is considered insufficient by the courier, the shipment will be returned to Printful. You will be liable for the reshipment cost for an incorrect address, so please review your address carefully before placing your order.

Unclaimed

Unclaimed shipments will be returned to Printful. You will be liable for the reshipment cost for an unclaimed shipment.

Order Lost in Transit

All of Printful’s shipping methods have tracking, although the accuracy may differ for some carriers. If your order has not arrived by the estimated delivery date, please fill out this form: Where’s My Order?

Printful charges separate shipping for each individual item.

To make paying for shipping more convenient, my team at jennifertroulis.com has created “Printful Delivery Groups” to consolidate shipping prices and make them more affordable.

Please note that “Printful Delivery Groups” are solely for the shipping cost on jennifertroulis.com. You will receive emails from Printful regarding delivery, and items may ship altogether or separately.